Remember that this is only a viewing option so you cannot interfere with the live unit
You will notice that most of the controls at the top of the screen, have been greyed out.
Interacting with a Live Unit
VERY IMPORTANT
Make sure that you do not have the Auto Close Mandatory Apps option ticked in System Watchdog. If you do then the user of you remote unit will see whatever is on the Windows desktop when you close your remote connection. This default selection is deliberate because System Watchdog can be purchased as a standalone product and so field engineers need local access to Windows functions.
If you choose the ‘Interact with Screen’ option, then you will be presented with all of the options that were previously greyed out.
Note: At the remote site, the user of the unit will no longer be able to see your content – in the case of a kiosk, all touch-screen functionality will be disabled. Instead, viewers or users will see a default PLUS! Network logo; informing them that the unit is being serviced. If you wish to use your own graphic then it must be a bitmap file (.bmp) and can either be installed on the unit when it is commissioned or added later using the Site Manager.