Site Manager Purpose
The Site Manager software program is a remote management tool for use with interactive touch-screen kiosks and digital signage players and displays. It works in conjunction with the System Watchdog software and the Cloud-based PLUS! Network. Site Manager forms part of the total solution for both Acquire Editor, Wayfinder, Studio Pro, DooHad.
IMPORTANT NOTE: This User Manual assumes that you have already installed and activated a licence for System Watchdog.
NOTE: You will not be able to use the Site Manager without System Watchdog installed on your remote devices. You must also have an active PLUS! Network account. For more detailed information about System Watchdog refer to the System Watchdog User Manual.
Site Manager links to the System Watchdog via the PLUS! Network, enabling you to:-
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Remotely configure exceptions and set trigger events
- Alerts shown in real-time on the Site Manager
- Emails sent to technicians for resolution
- SMS text messages sent to field-based engineers
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Remotely connect to your kiosks or digital signs
- Showing screen-shots of playing content
- Enabling you to view the screen without interruption
- Allowing you to connect to the unit, whilst the user sees a helpful on-screen message e.g. this unit is undergoing remote maintenance”
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Regularly check logged data and statistics
- For all hardware devices and peripherals
- For software applications and plugins
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Operate a fully featured support ticketing system
- Providing you with an integrated service solution
- Helping you to meet your SLA deadlines