Connecting to the Servers
The ‘Refresh’ tab allows you to select how often the Site Manager connects to the PLUS! Network servers. Your kiosks or digital signs can connect to the servers as often as every 15 minutes (if that is how you have set them up).
IMPORTANT NOTE.
If you accidentally set the server contact to a long period of time, unless you send a High Priority message to the players, you will have to wait this time before the players will check for updates again and reset it to another value.
TIP: Although it may be tempting to set the call home frequency at a low level, this may ultimately cost more per month as each ‘call home’ uses a little bandwidth on that connection. The best option is to choose the most appropriate time scale for the content you are delivering.
Account Settings.
By clicking on the ‘Account Settings’ tab you can configure the error reporting style and response times for the support ticketing program option. You may already have your own solution for this so you have the option to not use it.
From here you can also setup user accounts and assign users to specific sites or vice versa. In order to add units to sites you will need to refer to the section in this manual on Users and Sites.
Finally, you can setup your Exceptions and Resolutions. From here you can control the way in which the System Watchdog, installed on your units, monitors, and reports on, software and hardware activity.