---
title: Unable to Save Acquire Settings
description: Unable to Save Acquire Settings
---
[Skip to content](https://knowledge.acquiredigital.com/unable-to-save-acquire-settings#main-content)
English
Show submenu for translations
[More support](https://knowledge.acquiredigital.com/kb-tickets/new?hsLang=en) [Support Portal](https://knowledge.acquiredigital.com/support?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [More support](https://knowledge.acquiredigital.com/kb-tickets/new)
- [Support Portal](https://knowledge.acquiredigital.com/support)
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Acquire Digital Knowledgebase](https://knowledge.acquiredigital.com/?hsLang=en)
2. [Acquire Player FAQs](https://knowledge.acquiredigital.com/acquire-player-faqs?hsLang=en)
# Unable to Save Acquire Settings
## When sending a Deployment to a Unit has resulted in a black screen, having checked the logs I can see the following error, Unable to Save Acquire Settings. What is the cause of this and how can it be resolved?
**Resolution:**
It is likely there is an issue with the HDD, we advised performing a **chkdsk (read only mode)** in **Command Prompt (Admin)**, first to see if there are errors, should this find errors please re-run this using **chkdsk /f** and schedule a restart to attempt to fix.
You should then repeat the chkdsk test to ensure this has resolved such errors, if so then a follow-up Deployment is advisable to test. Otherwise a replacement HDD may be required, in which you should **Decommission** or **Deactivate** the Licence first (if possible).
**Please note:** [**System File Checker**](https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93)- type **sfc /scannow** in **Command Prompt (Admin)**, can also be used to establish of there is a corruption, also note, you may need to run this up to 3 times to resolve corruption. If no errors are found, please check Permissions, particularly for the Acquire directory as this problem can occur if the Acquire.in file or Database is unable to write to the Drive. If Permissions have not changed, then attempt to establish when the problem began and what changes could have been made prior to this.
- [Software Installers](https://knowledge.acquiredigital.com/software-installers?hsLang=en)
- [StudioDX & DX Player](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#main-content)
- [Studio DX FAQ's](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#studio-dx-faqs)
- [Acquire StudioDX User Documentation](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#acquire-studiodx-user-documentation)
- [User Guide](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#user-guide)
- [Widgets](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#widgets)
- [Transitions](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#transitions)
- [Warning Alerts](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#warning-alerts)
- [Setup App](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#setup-app)
- [Project Apps](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#project-apps)
- [StudioDX Stream Deck Plugin](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#studiodx-stream-deck-plugin)
- [XML Formats](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#xml-formats)
- [Acquire Wayfinder](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#main-content)
- [Map Editor - Atlas](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#map-editor-atlas)
- [Devices](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#devices)
- [CMS User Management](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#cms-user-management)
- [Project Settings](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#project-settings)
- [The Map Editor](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#the-map-editor)
- [JS Web Map UI V2.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-map-ui-v2-0)
- [JS Web Map API V2.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-map-api-v2-0)
- [JS Web Directory API V1.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-directory-api-v1-0)
- [Wayfinder Map API](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#wayfinder-map-api)
- [Broadsign Integration](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#broadsign-integration)
- [Adverts Plugin](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#adverts-plugin)
- [Wayfinder FAQs](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#wayfinder-faqs)
- [Beacon](https://knowledge.acquiredigital.com/beacon?hsLang=en#main-content)
- [Devices](https://knowledge.acquiredigital.com/beacon?hsLang=en#devices)
- [Layouts](https://knowledge.acquiredigital.com/beacon?hsLang=en#layouts)
- [Information Displays](https://knowledge.acquiredigital.com/beacon?hsLang=en#information-displays)
- [Playlists](https://knowledge.acquiredigital.com/beacon?hsLang=en#playlists)
- [Project Settings](https://knowledge.acquiredigital.com/beacon?hsLang=en#project-settings)
- [Activity Logs](https://knowledge.acquiredigital.com/beacon?hsLang=en#activity-logs)
- [Acquire DOOHAD](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#main-content)
- [DOOHAd Standalone Installer & Advert Configuration Tool](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#doohad-standalone-installer-advert-configuration-tool)
- [DooHad FAQs](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#doohad-faqs)
- [Acquire Vision User Guide](https://knowledge.acquiredigital.com/acquire-vision-user-guide?hsLang=en)
- [Acquire StudioDX & Wayfinder Trial Install Guides](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#main-content)
- [Acquire Wayfinder Trial](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#acquire-wayfinder-trial)
- [Acquire StudioDX Trial Installation Guide](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#acquire-studiodx-trial-installation-guide)
- [Acquire Assist](https://knowledge.acquiredigital.com/acquire-assist?hsLang=en)
- [Acquire Premier](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#main-content)
- [Quick Start Guide.](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#quick-start-guide)
- [Acquire Editor User Guide](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-editor-user-guide)
- [Toolbox](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#toolbox)
- [The PLUS! Network](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#the-plus-network)
- [Acquire Site Manager](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-site-manager)
- [Apps & Helpers Manuals](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#apps-helpers-manuals)
- [Minute Master-Classes](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#minute-master-classes)
- [Acquire Editor FAQs](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-editor-faqs)
- [Acquire Player FAQs](https://knowledge.acquiredigital.com/acquire-player-faqs?hsLang=en)
- [Site Manager](https://knowledge.acquiredigital.com/site-manager?hsLang=en#main-content)
- [Site Manager User Guide](https://knowledge.acquiredigital.com/site-manager?hsLang=en#site-manager-user-guide)
- [Site Manager FAQs](https://knowledge.acquiredigital.com/site-manager?hsLang=en#site-manager-faqs)
- [Watchdog](https://knowledge.acquiredigital.com/watchdog?hsLang=en#main-content)
- [Watchdog User Guide](https://knowledge.acquiredigital.com/watchdog?hsLang=en#watchdog-user-guide)
- [Watchdog FAQs](https://knowledge.acquiredigital.com/watchdog?hsLang=en#watchdog-faqs)
- [FAQs](https://knowledge.acquiredigital.com/faqs?hsLang=en)
[](http://acquiredigital.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Acquire Digital