Support Ticketing System
Site Manager provides the option for a fully integrated support ‘ticketing’ system. If you already use such a system then you will realise what a powerful and effective tool such a system can be.
As you can see from the ‘Account Settings’ options, you can choose to activate two separate ticketing methods. These are ‘Single Mode’ and ‘Linked Mode’ and are explained in the screenshot shown above.
Your units will need to be changed back to green. To do this, double click on the unit (in the main Site manager window), then select the ‘Unit Status’ tab and then select the ‘Manages Unit Status’ drop down menu and choose the green ‘No Known Errors’ option.