---
title: Distorted Page when Playing or Previewing a Page
description: Distorted Page when Playing or Previewing a Page
---
[Skip to content](https://knowledge.acquiredigital.com/distorted-page-when-playing-or-previewing-a-page#main-content)
English
Show submenu for translations
[More support](https://knowledge.acquiredigital.com/kb-tickets/new?hsLang=en) [Support Portal](https://knowledge.acquiredigital.com/support?hsLang=en)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [More support](https://knowledge.acquiredigital.com/kb-tickets/new)
- [Support Portal](https://knowledge.acquiredigital.com/support)
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Acquire Digital Knowledgebase](https://knowledge.acquiredigital.com/?hsLang=en)
2. [Acquire Premier](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en)
3. [Acquire Editor FAQs](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-editor-faqs)
# Distorted Page when Playing or Previewing a Page
## Why does my image look distorted or stretched when previewing in Acquire Editor and on the Acquire Player?
**Resolution:**
Typically, this occurs if the intended end-display device is not set to the same dimensions as the page, as a result images may appear distorted or stretched.
Here the image appears correctly in Acquire Editor, as shown below:
However on previewing the image does not appear correctly, as shown below:
Assuming the aspect ratio of your page is correct then you should ensure the **Page Size** is set to the same as the monitor you are previewing on or the end display which the player is running on.
To do this in the **Toolbox**, click **Page Size**.
Select the appropriate **Page Size**, you can use either pre-set options from the **Profile** drop-down list or input this manually and click **OK** and confirm the **Resize Page**.
You may need to re-adjust the image to accommodate the new size of the page, but now when previewing the page - it should appear correctly.
**Please note:** there could be other factors that may be causing a page to be appear incorrectly, such as the image itself being corrupt in some way. Whilst text contained in an text-box does not suffer with the same distortions discussed in this article, you will find the text-box and other shapes will.
- [Software Installers](https://knowledge.acquiredigital.com/software-installers?hsLang=en)
- [StudioDX & DX Player](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#main-content)
- [Studio DX FAQ's](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#studio-dx-faqs)
- [Acquire StudioDX User Documentation](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#acquire-studiodx-user-documentation)
- [User Guide](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#user-guide)
- [Widgets](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#widgets)
- [Transitions](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#transitions)
- [Warning Alerts](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#warning-alerts)
- [Setup App](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#setup-app)
- [Project Apps](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#project-apps)
- [StudioDX Stream Deck Plugin](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#studiodx-stream-deck-plugin)
- [XML Formats](https://knowledge.acquiredigital.com/studiodx-dx-player?hsLang=en#xml-formats)
- [Acquire Wayfinder](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#main-content)
- [Map Editor - Atlas](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#map-editor-atlas)
- [Devices](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#devices)
- [CMS User Management](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#cms-user-management)
- [Project Settings](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#project-settings)
- [The Map Editor](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#the-map-editor)
- [JS Web Map UI V2.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-map-ui-v2-0)
- [JS Web Map API V2.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-map-api-v2-0)
- [JS Web Directory API V1.0](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#js-web-directory-api-v1-0)
- [Wayfinder Map API](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#wayfinder-map-api)
- [Broadsign Integration](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#broadsign-integration)
- [Adverts Plugin](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#adverts-plugin)
- [Wayfinder FAQs](https://knowledge.acquiredigital.com/acquire-wayfinder?hsLang=en#wayfinder-faqs)
- [Beacon](https://knowledge.acquiredigital.com/beacon?hsLang=en#main-content)
- [Devices](https://knowledge.acquiredigital.com/beacon?hsLang=en#devices)
- [Layouts](https://knowledge.acquiredigital.com/beacon?hsLang=en#layouts)
- [Information Displays](https://knowledge.acquiredigital.com/beacon?hsLang=en#information-displays)
- [Playlists](https://knowledge.acquiredigital.com/beacon?hsLang=en#playlists)
- [Project Settings](https://knowledge.acquiredigital.com/beacon?hsLang=en#project-settings)
- [Activity Logs](https://knowledge.acquiredigital.com/beacon?hsLang=en#activity-logs)
- [Acquire DOOHAD](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#main-content)
- [DOOHAd Standalone Installer & Advert Configuration Tool](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#doohad-standalone-installer-advert-configuration-tool)
- [DooHad FAQs](https://knowledge.acquiredigital.com/acquire-doohad?hsLang=en#doohad-faqs)
- [Acquire Vision User Guide](https://knowledge.acquiredigital.com/acquire-vision-user-guide?hsLang=en)
- [Acquire StudioDX & Wayfinder Trial Install Guides](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#main-content)
- [Acquire Wayfinder Trial](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#acquire-wayfinder-trial)
- [Acquire StudioDX Trial Installation Guide](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#acquire-studiodx-trial-installation-guide)
- [Acquire Assist](https://knowledge.acquiredigital.com/acquire-assist?hsLang=en)
- [Acquire Premier](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#main-content)
- [Quick Start Guide.](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#quick-start-guide)
- [Acquire Editor User Guide](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-editor-user-guide)
- [Toolbox](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#toolbox)
- [The PLUS! Network](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#the-plus-network)
- [Acquire Site Manager](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-site-manager)
- [Apps & Helpers Manuals](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#apps-helpers-manuals)
- [Minute Master-Classes](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#minute-master-classes)
- [Acquire Editor FAQs](https://knowledge.acquiredigital.com/acquire-premier?hsLang=en#acquire-editor-faqs)
- [Acquire Player FAQs](https://knowledge.acquiredigital.com/acquire-player-faqs?hsLang=en)
- [Site Manager](https://knowledge.acquiredigital.com/site-manager?hsLang=en#main-content)
- [Site Manager User Guide](https://knowledge.acquiredigital.com/site-manager?hsLang=en#site-manager-user-guide)
- [Site Manager FAQs](https://knowledge.acquiredigital.com/site-manager?hsLang=en#site-manager-faqs)
- [Watchdog](https://knowledge.acquiredigital.com/watchdog?hsLang=en#main-content)
- [Watchdog User Guide](https://knowledge.acquiredigital.com/watchdog?hsLang=en#watchdog-user-guide)
- [Watchdog FAQs](https://knowledge.acquiredigital.com/watchdog?hsLang=en#watchdog-faqs)
- [FAQs](https://knowledge.acquiredigital.com/faqs?hsLang=en)
[](http://acquiredigital.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, Acquire Digital