---
title: "Database Error: Database server not responding"
description: "Database Error: Database server not responding"
---
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# Database Error: Database server not responding
## I have deployed some content to an Acquire Player and am seeing a Red Deployment screen in Site Manager, having checked the DeployLog I can see Database Error: Database server not responding. What is the problem and how can it resolved?
**Resolution:**
This error is likely to be due to a Windows issue, that is stopping the Acquire Player obtaining or applying the Deployment. You should then run Disk Check and System File Checker, to do this:
1. Obtain **Reverse Access** to the Unit;
2. **Quit** out of the Acquire Player either by using the **Passphrase** or use the **Watchdog** button in the Toolbar;
3. Click the **CMD** button to open a command prompt window (opens in Administrator mode);
4. Type **chkdsk** and press **Enter** (typically we advised you do this in Read-Only mode to and screenshot if required). Correct any Disk Errors, using **/f** parameter;
5. Type **sfc /scannow** and check for any corrupt files. Check Log if necessary and follow-up on the errors in the Log may be needed.
6. **Redeploy** content and allow some time to download and check in Site Manager to see the progress.
**Please note:** if Disk Errors cannot be resolved, you may need to replace the HDD. In which you should take relevant actions, such as [**Decommission**](https://support.acquiredigital.com/hc/en-us/articles/202379907) or [**Deactivate**](https://support.acquiredigital.com/hc/en-us/articles/201398727-Deactivating-your-Software-using-the-Licence-Activation-Manager) the Acquire Player as part of moving the software.
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