---
title: Customer Documentation
description: Customer Documentation
---

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# Customer Documentation

## Acquire Assist as a complete remote helpdesk solution for interactive and self service kiosks.

Below are some resources relating to Acquire Assist from [**Acquire Digital**](https://acquiredigital.com/)

#### Kiosk

- The kiosk application comes in two forms.
  
    - **ACQ (Acquire Plugin Version)**  
      The ACQ goes in the ACQ folder. The files in the media root are a template to start with. For further details see: **Config File Configuration (ACQ Plugin)**
    - **EXE (Standalone API Version)**  
      The EXE needs installing in a way that it will run on startup. If used in the Wayfinder it will typically end up in the project Helpers folder. You will need to configure it (has different configurations to the ACQ version) using: **Config File Configuration (Standalone)**  
      API Documentation is: **Assist API**

#### Client

- The client side software is a standalone executable for Windows 7+
- Before it will connect you will need to configure the IP address of the server. The default password to get to configuration options is *password*.

#### Server

- The server is the most complex part to setup.
- The server requires a licence key to be copied in. If and when the licence expires, the key will need replacing and the server restarting.
- When running the server can be connected to using your web browser using the IP address of the machine as follows:
- *http://\<ip-address\>:3000*
- or
- *https://\<ip-address\>:3443* - note this will give a certificate error but will still connect. You can replace this certificate as required.
- The credentials for the server login are stored in the ***server\\config\\default.json*** file
- To install the server:
  
    1. On the target machine install **"*node-v8.9.4-x64.msi*"** in the server folder above
    2. Copy the **"Server"** folder to the target machine
    3. Run the "install.bat" file
    4. Copy your licence key file into the **"server\\server"** folder and label it **"licence.key"**
    5. When the server is required, run the "Server.bat" file

See Server Config File.

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    - [Acquire StudioDX Trial Installation Guide](https://knowledge.acquiredigital.com/acquire-studiodx-wayfinder-trial-install-guides?hsLang=en#acquire-studiodx-trial-installation-guide)
- [Acquire Assist](https://knowledge.acquiredigital.com/acquire-assist?hsLang=en)
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