From here you can also setup user accounts and assign users to specific sites or vice versa. In order to add units to sites you will need to refer to the section in this manual on Users and Sites.
Finally, you can setup your Exceptions and Resolutions. From here you can control the way in which the System Watchdog, installed on your units, monitors, and reports on, software and hardware activity.
Managing Account Settings
Clicking on the Managing Account Settings option will bring up the window shown below. From here you can select whether or not to use the optional support ticketing system. The default setting will not cause a ticket to be raised. It will just cause the unit to be marked with an error.
The Response Times tab helps you manage the support tickets against the times you may be contracted to adhere to in a client’s SLA (Service Level Agreement).
This screen shot demonstrates that you can setup Site Manager to alert you if you do not pick up a ticket in a specific time – shown here as 1 day. And, also to alert you if you do not mark the ticket as closed.
Managing User Accounts
This option allows you to add users and assign their access rights by selecting the relevant boxes under each of the six tabs.
You can also change a user’s password and increase the level of security by adding IP Restrictions.
Definitions for each Tab
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User Administration
- TIP: If a user does not have the status of ‘Account Manager’ then they cannot change account settings from the Accounts tab.
- Unit Management: This option gives the user the right to commission and decommission units. The commissioning option here is shown by ‘activ8’. This is the terminology used when activating a unit on the PLUS! Network.
- Content Management: This controls the user’s access to the Site Manager itself.
- Remote Unit Control: Remote Unit Control dictates how the user can access your field-based kiosks or digital signage units. If you have a webcam or speakers attached to your unit then you can authorise a user to receive the live stream. Conversely, the user will also be able to send a video or audio stream to your remote unit.
- Notifications: Here you can set up the frequency of the notifications sent to the various users. You can also set up whether they are sent by email or SMS text message. In order to use the SMS text message option you will need to contact us to pre-purchase SMS credits.
User/Site Assignments
In order to modify this setting you will first have had to set up your sites. Refer to the section Sites Setup in this manual to see how to do this.
